Electric YERKA Pre-Sale Terms and Conditions

Introduction

Thank you for your interest in the Electric YERKA bike pre-sale. We’re excited to offer you the opportunity to be among the first to own our innovative electric bike. To ensure a smooth pre-sale experience, please read the following information carefully. This document outlines the methodology of the pre-sale, potential risks, and other important details you need to know.

Pre-Sale Methodology

1. Order Placement

• Full Payment Upfront: To secure your Electric YERKA bike, full payment is required at the time of placing your order through our website.
• Confirmation: Once your payment is received, you’ll receive an email confirming your order and your place in the production queue.

2. Payment Terms

• Payment Methods: All payments are processed exclusively through PayPal for your security and convenience.
• Currency: All payments are processed in USD, and any currency conversion fees are the responsibility of the customer.

3. Production Timeline

• Estimated Start Date: Production is scheduled to begin on December 2024.
• Order Fulfillment: Orders will be fulfilled and shipped as soon as the production process has finalized. Shipping to all regions will occur at the same time.

4. Shipping and Delivery

• Shipping Partners: We collaborate with reputable shipping companies to deliver your bike safely.
• Shipping Fees:
• Standard Shipping: Shipping is included for customers in Chile, the USA, and some countries within the European Union.
• Additional Shipping Fees: Customers in other countries/regions may be required to pay an extra shipping fee. We will contact you before the shipment process starts if additional charges apply to your order.
• Delivery Timeframe: Once shipped, delivery times may vary depending on your location. You’ll receive tracking information to monitor your shipment as soon as tracking services are available in the process.

Risks and Disclaimers

1. Dependence on Third Parties

• Supply Chain Factors: Production and delivery are dependent on third-party suppliers and manufacturers. Delays may occur due to factors beyond our control, such as material shortages or logistical issues. If any delays may occur, we will promptly communicate them via email.

2. Variable Shipping Dates

• Estimated Dates: All provided dates are estimates and subject to change.
• Communication: We commit to keeping you informed about any significant changes to the production or delivery schedule.

3. Potential Delays

• Unforeseen Circumstances: Events like natural disasters, pandemics, or regulatory changes may impact timelines.
• Mitigation Efforts: We’ll make all reasonable efforts to mitigate delays and keep you updated.

4. Refund Policy

• Cancellation Before Shipment: You may cancel your order for a full refund at any time before your bike has been shipped.
• Process: To request a refund, contact our customer service team at help@yerkabikes.com.
• After Shipment: Once the bike has been shipped, cancellations and refunds are subject to our standard return policy, where additional fees and charges may apply.

Unilateral Refund Clause

We reserve the right to unilaterally cancel your order and issue a full refund at our sole discretion under the following circumstances:

1. Inability to Fulfill Order

• Supply Constraints: If unforeseen production or supply chain issues prevent us from manufacturing or delivering your Electric YERKA bike within a reasonable timeframe.
• Regulatory Restrictions: If legal regulations or restrictions in your country or region prohibit the sale or delivery of the Electric YERKA bike.

2. Fraudulent Activity

• Suspicion of Fraud: If your order is flagged for suspected fraudulent activity, or if we cannot verify the payment information provided.

3. Incorrect Pricing

• Pricing Errors: In the event that a pricing error on our website leads to an incorrect order total, we may cancel your order and refund your payment.

4. Shipping Limitations

• Undeliverable Locations: If we are unable to ship to the address provided due to logistical constraints or if additional shipping fees are not paid when required.

5. Violation of Terms

• Terms Breach: If we determine that you have violated any of the terms and conditions outlined in this agreement.

Notification and Refund Process

• Prompt Communication: Should we need to cancel your order, we will notify you promptly using the contact information you provided at the time of purchase.
• Refund Method: A full refund will be issued via PayPal to the original payment account used during the purchase.
• No Further Liability: Upon issuing a full refund, we hold no further liability or obligation concerning your order.

Additional Information

1. Product Specifications

• Subject to Change: As we refine our product, specifications may change. We’ll notify you of any significant modifications that affect your order.
• Final Specs: The final product will meet or exceed the quality and performance standards advertised.

2. Warranty and Support

• Warranty Coverage: Each Electric YERKA bike comes with a 2 year warranty covering manufacturing defects.
• Customer Support: Our support team is available to assist you with any questions or concerns at help@yerkabikes.com

3. Legal Compliance

• Regulations: It’s your responsibility to ensure that the Electric YERKA bike complies with local laws and regulations in your area.
• Usage: The bike should be used in accordance with the user manual and safety guidelines provided.

4. Customs, Duties, and Taxes

• International Orders: Customers outside of Chile, the USA, and the European Union may be responsible for import duties, taxes, and customs fees upon delivery. These charges are not included in the product price or shipping cost and are the customer’s responsibility.

5. Data Privacy

• Personal Information: We collect personal information necessary to process your order and deliver your bike. We are committed to protecting your privacy and will not share your information with third parties except as necessary to fulfill your order.

6. Limitation of Liability

• Usage Risks: We are not liable for any injuries or damages resulting from the improper use of the Electric YERKA bike. Please use the bike responsibly and in accordance with the provided user manual and safety guidelines.

7. Governing Law

• Jurisdiction: These terms and conditions are governed by the laws of Chile, and any disputes will be resolved in the courts of that jurisdiction.

8. Contact Information

• Customer Service: For any inquiries, please contact us at help@yerkabikes.com

Acceptance of Terms

By participating in the Electric YERKA pre-sale, you acknowledge that you have read, understood, and agree to these terms and conditions. These terms are subject to change, and any updates will be communicated to you promptly.